Terms & Conditions

Last Updated: January 10, 2026

Welcome to our website. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our appliance repair services.

1. Services

We provide appliance repair services for residential and commercial customers. Our services include diagnosis, repair, and maintenance of household appliances including but not limited to refrigerators, washers, dryers, dishwashers, ovens, stoves, microwaves, and garbage disposals.

2. Service Requests

When you submit a service request through our website, you agree to provide accurate and complete information including:

• Your full name and contact information
• Accurate service address
• Description of the appliance issue
• Appliance brand and model (if known)

Submitting a service request does not guarantee an appointment until confirmed by our team.

3. Pricing and Payment

Our pricing structure includes:

• Service Call Fee: A diagnostic fee applies to all service visits. This fee covers the technician’s visit and diagnosis of the problem.
• Repair Costs: Additional charges for parts and labor will be quoted before any repair work begins.
• Estimates: All estimates are subject to change if additional issues are discovered during repair.

Payment is due upon completion of service. We accept cash, checks, and major credit cards.

4. Cancellation Policy

If you need to cancel or reschedule an appointment:

• Please notify us at least 24 hours before your scheduled appointment
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee
• No-shows may be charged the full service call fee

5. Warranty

We stand behind our work:

• Labor Warranty: Our repair work is warranted for 90 days from the date of service
• Parts Warranty: Replacement parts are covered by the manufacturer’s warranty
• Warranty Limitations: Warranty does not cover damage caused by misuse, accidents, power surges, or unauthorized repairs

To make a warranty claim, contact us with your original service receipt.

6. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the cost of the service provided
• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for pre-existing conditions or damage not caused by our service
• We are not liable for food spoilage, water damage, or other losses resulting from appliance malfunction

7. Customer Responsibilities

You agree to:

• Provide safe and clear access to the appliance requiring service
• Secure pets during the service visit
• Ensure an adult (18 years or older) is present during the appointment
• Inform the technician of any known hazards or issues
• Back up any data on smart appliances before service

8. Website Use

By using our website, you agree not to:

• Submit false or misleading information
• Use the website for any unlawful purpose
• Attempt to interfere with the website’s operation
• Copy, reproduce, or distribute website content without permission

9. Intellectual Property

All content on this website, including text, images, logos, and design, is our property or the property of our licensors and is protected by copyright and trademark laws. You may not use our content without written permission.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Visiting third-party links is at your own risk.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our website or services, or your violation of these Terms & Conditions.

12. Dispute Resolution

Any disputes arising from these Terms & Conditions or our services will be resolved through:

• Good faith negotiation between the parties
• If negotiation fails, binding arbitration in accordance with applicable state laws

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the state in which service is provided, without regard to conflict of law principles.

14. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the modified terms.

16. Trademark Disclaimer

We are an independent appliance repair company and are not affiliated with, authorized by, endorsed by, or in any way officially connected with any appliance manufacturers, including but not limited to Miele or any of their subsidiaries or affiliates.

All brand names, trademarks, and logos mentioned on this website are the property of their respective owners and are used solely for identification purposes to describe the appliances we service. The use of any trade name or trademark does not imply any affiliation with or endorsement by the trademark owner.

We provide independent repair services using quality replacement parts that may include both OEM (Original Equipment Manufacturer) and aftermarket components.

By using our website or requesting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.