Privacy Policy

Last Updated: January 10, 2026

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our appliance repair services. By using our website or submitting information through our contact forms, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide:

When you fill out a contact form or request service, we collect:

• Full name
• Phone number
• Email address
• Service address
• Appliance type and issue description
• Preferred appointment times

Information Collected Automatically:

When you visit our website, we automatically collect:

• Device type (mobile or desktop)
• Pages visited on our website
• IP address
• Advertising identifiers (such as Google Click ID) when you arrive from an advertisement
• Referral source and campaign information (UTM parameters)

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule and provide appliance repair services
• Communicate with you about your appointments
• Send service confirmations and follow-up communications
• Measure and improve the effectiveness of our advertising campaigns
• Analyze website traffic and optimize user experience
• Comply with legal obligations

3. Advertising and Analytics

We use Google Ads and similar advertising platforms to reach potential customers. When you click on one of our advertisements, we collect advertising identifiers (such as Google Click ID, GBRAID, or WBRAID) that help us:

• Understand which advertisements lead to service requests
• Measure the return on our advertising investment
• Optimize our marketing efforts to better serve customers in your area

We may also use Google Analytics to understand how visitors interact with our website.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software, customer management systems)
• Advertising Partners: Google and other advertising platforms receive anonymized conversion data to help us measure advertising performance
• Legal Requirements: When required by law, court order, or governmental authority

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you found our website
• Track advertising campaign performance
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Contact information from service requests is typically retained for up to 3 years to maintain service history and facilitate future appointments.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of your personal information

To exercise any of these rights, please contact us using the information provided below.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your data. We do not sell personal information as defined under the CCPA.

10. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.